Custom Cakes by Ana is committed to protecting your privacy and handling your personal information with care, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What We Collect

We may collect personal information such as:

• Your name

• Email address

• Phone number

• Event details or preferences (e.g. cake flavour, date)

• Delivery address (where applicable)

We collect this information when you:

• Submit an enquiry via our website form

• Email or message us directly

• Interact with us on social media

• Make a booking or request a quote

How We Use Your Information

Your information is used to:

• Respond to your enquiries

• Process orders and bookings

• Deliver products and services

• Improve our offerings and customer experience

• Send updates or marketing (only if you’ve opted in)

Storage and Security

Your data is stored securely through trusted platforms (such as Squarespace, email providers, or payment processors). We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Sharing of Personal Information

We do not sell or trade your information. We may share your details with trusted third-party service providers (e.g. payment processors or delivery services) solely for the purpose of fulfilling your order or enquiry.

Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (like Squarespace Analytics or Meta Pixel) to collect information about how visitors use the site. This helps us improve the site’s performance and user experience. You can manage or disable cookies through your browser settings.

Access, Corrections & Complaints

You may request access to the personal information we hold about you or ask us to correct it at any time. If you have a privacy concern or wish to make a complaint, please contact us directly:

📧 Email: customcakesbyana@outlook.com
📍 Location: Cranebrook, NSW (Registered Kitchen)

We will respond to your request promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).